It is impossible to fit multiple phone or skype calls into an efficient schedule. Decisions take more time than one phone conversation allows.Ĩ. People expect instant gratification after they apply pressure to eleven digits followed by a green one. Everyone wants to have their wishes granted within the first phone conversation. Conversations via Skype and on the phone often feel rushed. It seems like the people who take the initiative call or video chat are often more aggressive than people who use e-mail. These callers require you to ask, “Could you repeat that, please” more times than is worth counting.ħ. People make business calls as they ride the bus, walk down windy streets, and sit in a bar stool. If the caller is not wasting your time, the quality of the connection may. Likely caused by the preceding point, “chit-chat” is the sneakiest productivity killers.Ħ. People are far more likely to let the conversation stray to personal topics during phone conversations. No matter what you try, small talk is unavoidable. At some point in human history we were conditioned to use telephones in this manner. A phone call gone wrong diminishes even the most confident and productive attitudes.ĥ. On top of that, the (seemingly) simple act of bidding farewell, and hanging up the phone is stress inducing! These uncomfortable moments discourage some people. The breaks and collisions during phone conversations are awkward. The feeling is comparable to performing a wedding dance before learning the steps. It is nice to help people, but important tasks should not be replaced with this.Ĥ. Others fail to gather the information necessary for an efficient call, expecting another member to have it prepared or explain it to them. However, the phone will ring more often as a business grows.ģ. It is impossible to continue taking calls as your business grows. A few calls are far from overwhelming at first. It takes the average person up to twenty minutes to regain their abandoned train of thought.Ģ. Every ring, beep, or buzz a phone makes draws the recipient away from the task at hand. It actually takes more energy (at least for me) to talk about these matters via emails. You are less likely to talk about this week’s episode of American Horror Story, or last Sunday’s game scores. It is difficult to stray into personal conversations over email. I need to expend more time and energy setting aside time for phone conversations, than simply sending an email. Writing keeps me focused on the important tasks at hand, and think clearly about the needs of my correspondent. In general, it is quite simple to send an email. I have a limited reserve of time and energy. Just try getting me off the phone with my mother, she is the same way! Business calls are for just that– business. I am predisposed to blabbing for an hour (or more) until I do not know where my time went. This personality trait is most likely why I have so many videos on my Youtube channel– I like to hear myself talk. I like to chat, so that was often my downfall when it came to phone calls. If you are interested in adopting this method of communication, stay tuned! I will share what prompted me to make this drastic deviation from the norm.
In my experience emails are the most sustainable form of communication for my business’s success. I am not sorry!Īs a business model, I only communicate via email. I no longer accept phone or Skype calls for business matters– actually, I take that back. “I’m Sorry, Your Call Cannot be Connected.” Do You Want to Have More Time for the Important Tasks?